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13/09/2023 | by Lucy Lefroy
In today’s highly competitive retail landscape, customer satisfaction is paramount. In a retail call center, each interaction with a customer can make or break a brand’s reputation. One of the most critical factors to ensure... Read More
15/08/2023 | by Lucy Lefroy
PRESS RELEASE as seen on PR Newswire London, August 15th 2023 The Anthony Nicholas Group (ANG), acclaimed for its high quality jewellery watches and diamonds and award-winning customer service, has chosen Proximity to deliver a... Read More
31/07/2023 | by Lucy Lefroy
In the rapidly evolving world of retail, customer expectations are higher than ever before. Customers demand a seamless and consistent shopping experience across all channels. This is where omni-channel shopping comes in. An approach that... Read More
27/06/2023 | by Silva Radler
As a passionate UX designer, I had the privilege of attending the BAD Conference organised by Tech Circus in April 2023. The topic, inevitably, was the impact of AI on our field. I was captivated... Read More
22/06/2023 | by Manisha Nundloll-Rice
Manisha Nundloll-Rice is Head of Engineering at Proximity. She’s spent the last 10 years as a Salesforce engineer in luxury retail and writes about her passion for problem solving, people and positive software solutions. Women... Read More
30/05/2023 | by Proximity
Only five years ago, the Saks president declared ‘We don’t need AI in our stores. We have I’. But the market sentiment has drastically changed since then, and every corner of the economy is now... Read More
24/03/2023 | by Kris Moyse
The primary responsibility for delivering exceptional customer experience (CX) lies with front-line sales staff, but they can only do so with access to best-practice tools and resources. When staff are equipped to succeed, their positive... Read More
10/03/2023 | by Katie Sadler
The biggest retail and tech show in the UK is coming, and Proximity is excited to be part of this flagship event. The Retail Technology Show brings together the must-have retail tech solutions you need... Read More
02/03/2023 | by Joanne Ferguson
For those that know me, I always start with the ‘why’. Why do I start with the ‘why’? Well, early on in my career I realised that for people to feel engaged in an organisation... Read More
14/02/2023 | by John Liebler
I’ve had the pleasure of working in retail for over 30 years, and during this time, I’ve helped inform the technology roadmap of dozens of outstanding retailers. For those of you doing the math, I... Read More
23/01/2023 | by Katie Sadler
The Proximity team were in the Big Apple for NRF last week connecting with friends old and new. We kick-started our trip with the Vendors in Partnership Awards where we were finalists for The Best... Read More
21/11/2022 | by Katie Sadler
Proximity’s Retail Super-App returns to the Retail’s Big Show, NRF 2023. The Retail’s Big Show is where an entire industry gets inspiration from the biggest names in retail and beyond, experiences breakthrough technology firsthand, and... Read More
15/11/2022 | by Lucy Lefroy
Last month we welcomed Naif Alkhalaf and Thana’a Al Mabuk to our head office in London. Naif and Thana’a join us for an 8 week internship from Saudi Arabia through the Misk Program. The program, in partnership... Read More
02/11/2022 | by Lucy Lefroy
“You don’t need the customer to walk in the door when you have such a personalised tool.” Jennifer Shields, Director of Retail, Lafayette 148 Our latest success story explores the challenges this iconic brand faced during... Read More
02/11/2022 | by Lucy Lefroy
Peak trading will be hit hard this year. With ongoing industry disruption and predicted cuts to discretionary spending, the latest Metapack holiday trends report forecasts low sales over Black Friday and Christmas compared to previous years: More than... Read More
07/09/2022 | by Katie Sadler
The team will be live at this year’s Dreamforce, be sure to book a time to connect and experience our pop-up store in collaboration with #shirtforce and see our Retail Super App come to life. We will be taking over the Bookbinders Museum just... Read More
