All the Tools You Need in one
Retail Super-App
Proximity’s retail platform is all your sales associates need to sell smarter and personalise every customer interaction. Empower your store teams to organise their daily tasks, curate every customer moment and seamlessly transact wherever your stock or customers are.
Get Ready To Make A Bigger Impact With Our Retail Platform
Engage
Personalise your customer experience across all channels. The Retail Super-App allows you to create personalised looks, bespoke communications, and unique services to excite your customers and drive loyalty.
Source
Say yes to more customers. Access a single view of stock and a flexible sourcing/fulfilment engine with screens to orchestrate pickup in store, ship from store and collect in store.
Transact
Next generation personalised commerce enables you to transact anywhere, with real time recommendations, promotions and frictionless payments.
Our AI Approach
AI that enhances, not replaces
We believe Artificial Intelligence and Machine Learning can significantly strengthen customer relationships when used intentionally. At Proximity, AI is a tool for enablement – a behind-the-scenes co-pilot that supports retail teams to act with more speed, precision, and personalisation.
Our AI capabilities power features like intelligent messaging, real-time recommendations, and performance learning – always with the goal of enhancing, not replacing, the human connection.
Empowering Automation With Our Retail Super-App
Deliver exceptional customer experiences every time.
To truly differentiate your retail brand in a world of limitless choice, sales associates need to be given the tools to go above and beyond to service their customers.
Proximity transforms the retail experience with automated journeys, tasks and reminders allowing retail teams to promptly follow-up with every customer in a relevant and valuable way. With these tools, you will sell more, drive loyalty and stay ahead.
Achieve Tangible Results with Our Retail Platform
Our features and modules are designed to help you succeed. From creating highly personalised moments to maximising the value of your data, Proximity makes your strategic vision a reality.
Customer acquisition
+150% increase in customer data capture
Engagement & Retention
83% response rate to social messaging
Personalisation
Highly personalised communication based on customer activity
Sales Growth
Over $1M in attributable sales each month
Empowering Teams
90%+ adoption rate for sales associates
Efficiency
Future-proof your brand by investing in the right tools to improve efficiency
Why Use Proximity’s Clienteling Platform?
Proximity’s clienteling platform gives you the freedom to create seamless customer experiences anywhere, anytime.
It’s completely device-agnostic, so your associates won’t be tied down. You can explore the shop floor, work in the back office, or have a 1 on 1 with a customer. Proximity is always at your fingertips.
Our platform enhances meaningful communication and improves brand experience, ultimately to improve customer experiences and interactions.
Blending digital & human interaction
Blur the lines between physical and virtual retail and deliver exceptional retail excellence with Proximity.
Proximity integrates in-person services with online interactions, creating truly frictionless journeys.
Our Retail Platform’s Modules
All beautifully wrapped up in a single retail platform, the Retail Super-App empowers employees to engage, source and transact in one smooth journey.
Appointment Booking
Schedule personalised appointments & enhance the customer experience
Data Capture
Collect, store, and analyse customer data effectively
Clienteling
Build and manage long-term relationships with a 360-degree view of the customer’s shopping history and preferences
Analytics & Insights
Comprehensive dashboard reporting tools in an easy-to-understand format
Event Management
Plan & execute promotional events, sales, and other retail activities
Closing the Sale
Revolutionise the checkout experience by enabling transactions to be processed from anywhere
Technology and retail excellence, together
Proximity gives a unique blend of retail experience and technology expertise. With a rich background in retail, our team understands the nuances of creating the perfect customer-brand relationship.
Omnichannel Retail Approach
Our omnichannel retail approach provides customers with a seamless shopping experience, whether they’re shopping online or in-store. We bridge the gap between digital and physical retail, enhancing customer engagement and satisfaction.
Salesforce in the store
Get the power of a global enterprise platform in your store.
Built natively on Salesforce, Proximity extends the value of your Salesforce investment with Connected Retail Solutions.
Trusted. Secure. Compliant. Scalable.
BRING YOUR CUSTOMERS CLOSER
We deploy within weeks and have a global presence in 35+ countries.
Our solution is easy to use, quick to implement and you don’t have to invest in expensive, complex infrastructure. Our customer success team supports you every step of the way to ensure that you achieve ROI within 3-9 months.
FAQs
Do Retail Stores Use A CRM?
Yes, retail stores often use Customer Relationship Management (CRM) systems to manage their customer interaction and improve customer satisfaction. CRM helps retail stores to track customer interactions, preferences, and purchase history, allowing them to provide personalised and targeted marketing, improve customer service, and generate customer loyalty.
What Is Salesforce used for in Retail?
Salesforce is a customer relationship management (CRM) platform used in the retail industry to manage and analyse customer data, track sales, and improve customer experiences. It helps retailers streamline their operations, personalise marketing campaigns, and drive sales growth.
How Does Retail Software Work?
Retail software is designed to streamline and automate various processes within a retail business. It works by integrating with point-of-sale systems, inventory management systems, and other business tools to provide a comprehensive solution for managing sales, inventory, customer data, and other crucial aspects of retail operations.
Why Are Retail Solution Apps Good?
Retail apps are good because they provide efficiency and connected data for employees, which improves the customer experience. With a retail app, sales associates can easily connect with and sell to customers no matter where they are.
These apps offer features such as personalised recommendations, loyalty programs, and easy payment options, making the shopping experience more enjoyable and efficient.