WANT TO KNOW THE LATEST TRENDS SHAPING THE RETAIL INDUSTRY? WATCH OUR VIDEO INTERVIEW TO FIND OUT
Knowledge, people and experiences – here’s a collection of our best bits.
27/05/2021 | by Proximity
As explained by one of our clients David Jones in a demo of our digital retail tool, clienteling is the art of connecting store associates with customer data to provide customers with a highly elevated,... Read More
17/08/2021 | by Proximity
As the cyber-security standards are getting increasingly strict, we asked Achraf Chairi, Technical Analyst at Proximity Insight, to share a deep dive on the progression of Multi-Factor Authentication (MFA) and the impact it has on... Read More
02/09/2021 | by Proximity
Our clienteling platform has many beneficial features, one of which being Assisted Selling. According to Orquest, 88% of consumers say they are more likely to buy when they are assisted or receive recommendations from sales... Read More
13/09/2023 | by Lucy Lefroy
In today’s highly competitive retail landscape, customer satisfaction is paramount. In a retail call center, each interaction with a customer can make or break a brand’s reputation. One of the most critical factors to ensure... Read More
15/08/2023 | by Lucy Lefroy
PRESS RELEASE as seen on PR Newswire London, August 15th 2023 The Anthony Nicholas Group (ANG), acclaimed for its high quality jewellery watches and diamonds and award-winning customer service, has chosen Proximity to deliver a... Read More
31/07/2023 | by Lucy Lefroy
In the rapidly evolving world of retail, customer expectations are higher than ever before. Customers demand a seamless and consistent shopping experience across all channels. This is where omni-channel shopping comes in. An approach that... Read More
27/06/2023 | by Silva Radler
As a passionate UX designer, I had the privilege of attending the BAD Conference organised by Tech Circus in April 2023. The topic, inevitably, was the impact of AI on our field. I was captivated... Read More
22/06/2023 | by Manisha Nundloll-Rice
Manisha Nundloll-Rice is Head of Engineering at Proximity. She’s spent the last 10 years as a Salesforce engineer in luxury retail and writes about her passion for problem solving, people and positive software solutions. Women... Read More
30/05/2023 | by Proximity
Only five years ago, the Saks president declared ‘We don’t need AI in our stores. We have I’. But the market sentiment has drastically changed since then, and every corner of the economy is now... Read More
24/03/2023 | by Kris Moyse
The primary responsibility for delivering exceptional customer experience (CX) lies with front-line sales staff, but they can only do so with access to best-practice tools and resources. When staff are equipped to succeed, their positive... Read More
10/03/2023 | by Katie Sadler
The biggest retail and tech show in the UK is coming, and Proximity is excited to be part of this flagship event. The Retail Technology Show brings together the must-have retail tech solutions you need... Read More
27/09/2023 | by Lucy Lefroy
In today’s fast-paced and highly competitive retail landscape, data has become the lifeblood of success. Retailers worldwide are constantly seeking actionable insights to stay ahead of the curve and meet the ever-evolving demands of their... Read More
19/09/2023 | by John Wright
Dreamforce 2023 brought together retailers from across the globe, offering a wealth of insights and strategies to navigate the ever-changing landscape of retail. For retailers, the event underscored the significance of clienteling as a means... Read More
14/08/2023 | by Joanne Ferguson
Ever wondered what sets extraordinary brands apart? It’s the art of clienteling – a strategic approach that transforms customer relationships into long-lasting connections. As brands race to deliver personalised experiences, clienteling emerges as a shining example.... Read More
29/06/2023 | by Lucy Lefroy
Apple has made a significant move to enhance the payment experience for its users by recently launching Tap to Pay in Australia. This expansion brings the convenience and security of contactless payments to millions of... Read More
31/01/2023 | by Lucy Lefroy
“Retailers are doing what it takes to win in this time of rapid change” – Ian Geddes, Managing Partner for Consumer and Retail, Deloitte Despite ongoing challenges still affecting day-to-day discretionary spending like the cost... Read More
10/11/2021 | by Proximity
As personalisation has consistently been a key trend within the retail industry, customers are being offered a greater range of personalised services. This has meant the demand for a personalised experience has increased and customers... Read More
![The Connected Shoppers Report with Michelle Grant [video interview]](https://www.proximityinsight.com/wp-content/uploads/Pre-Brand-Blog-Posts-18-590x339.png)
20/09/2023 | by Proximity
The Connected Shoppers Report by Salesforce presents critical insights into the evolving relationship between shoppers and retailers in today’s digital-driven world. Based on surveys of 2,400 shoppers and 1,125 retail industry decision-makers, this comprehensive report sheds... Read More
![Effective Change Management [FREE GUIDE]](https://www.proximityinsight.com/wp-content/uploads/Change-management-Header-590x339.jpg)
20/09/2023 | by Proximity
Are you implementing a new system or technology into your business? This process can be complex, and often involves significant changes to workflows. It’s imperative the entire team has ‘buy-in’ and is willing to embrace... Read More
07/09/2023 | by Proximity
Turn your call centres into revenue centres with the Retail Super-App. The all-in-one platform provides everything retail teams need to elevate the customer experience, leading to increased revenue, reduced returns, loyal customers and improved operational... Read More
15/08/2023 | by Proximity
The Proximity Retail Super-App is the all-in-one platform trusted by some of the world’s best jewelers to connect with customers, nurture relationships, and create magical shopping moments every day. We understand that a jewelry purchase... Read More
06/12/2022 | by Proximity
Discover how Lafayette 148 achieved $4M attributed sales with Proximity. Please fill in the form to receive the Case Study PDF
06/12/2022 | by Proximity
Discover how Rodd & Gunn took personalisation to a new level with Proximity. Please fill in the form to receive the Case Study PDF
