Put relationships at the heart of engagement
And make your brand the number one choice
Let everyone leverage relationship-based knowledge
Transfer information from your associates’ minds into an accessible tool. This way, everyone can see the full picture of communication, interactions, and purchase activity.
Make engagement measurable
Define, track and measure key metrics. Identify when, how, and who to connect with – so you can optimise engagement across the board.
Breed loyalty with deeper brand interactions
Activate consistent customer journeys. Use repeatable workflows, personalised updates, and informed communications to keep your customers coming back for more.
Keep every customer connected
Ensure every customer not only stays active, but actively engages. Trigger tasks for infrequent shoppers, optimise channel response rates, and adapt interactions based on customer behaviour.
83% response rate to social messaging & 88% appointment conversion rate
Don’t let any customer get lost in the mix - keep up relationships with automated reminders.
Bring all communication and data touchpoints together – making engagement easier.
Engagement Through Metrics
See attributions, open rates, conversions and more to understand engagement better.
Communicate on the Customers' Terms
Proximity enables SMS, WhatsApp, email, WeChat, Viber and more.
How does increased engagement lead to sales/ROI?
Delivering personalised and frictionless customer experiences leads to lifelong loyalty with your brand. Empowering your teams with a 360° view of your customers’ shopping behaviours in the palm of their hand, enables them to better connect, better serve and better sell.
Do digital tools improve engagement?
Customers expect hyper-personalised interactions to remain engaged with a brand. Experience tells us that empowering your teams with the best digital tools to deliver a personalised experience at the first point of contact drives loyalty, brand awareness, and provides a greater sales return.