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15/12/2020 | by Proximity
Lucy Heard, Marketing Assistant Proximity Insight is a pretty great place to work. Not only do we have a fantastic product, but we have a brilliant team spread across the globe. I initially joined the... Read More
26/11/2020 | by Proximity
Clienteling can help support brands in many ways, with the key support of allowing sales associates to build better relationships with their customers. It allows associates to understand customer behavioural patterns, further boosting sales profits... Read More
17/11/2020 | by Fran Mayler
I would like to introduce myself: my name is Fran, I am a Customer Success Manager at Proximity Insight which means I work closely with brands to ensure they have the right tools to support... Read More
12/11/2020 | by Proximity
Appointment booking capabilities have had their place in retail since retail first began. However, triggered by the pandemic, consumer demand for both digital and in-store appointments has surged in recent months. With social distancing limiting... Read More
06/11/2020 | by Proximity
The Covid-19 pandemic has already caused a great deal of heartbreak to so many: the loss of loved ones, less contact with family and friends, business’ struggling to survive, loss of jobs and livelihoods, and... Read More
05/11/2020 | by Proximity
What are the latest national restrictions on the retail industry? On Saturday 31 October, Boris Johnson announced that England will enter a second national lockdown set to last for four-weeks starting Thursday 5 November to... Read More
29/10/2020 | by Proximity
“The pandemic has created fertile ground for a new wave of relationship-building, according to Cathy McCabe, CEO of Proximity Insight, a London-based competitor to Salesfloor. The crisis has made people more open to changing how... Read More
27/10/2020 | by Proximity
Deeply understanding our customers needs is one of our core guiding principles here at Proximity Insight, which is why we started running regular customer forums – to share our market knowledge and insight, to inspire,... Read More
22/10/2020 | by Proximity
Our CEO and Co-founder Cathy McCabe recently wrote a thought provoking article for Total Retail on how brands can have a successful peak, despite the unprecedented circumstances we find ourselves in. “While this pandemic has... Read More
21/10/2020 | by Proximity
“Retail is changing from transactional to personal, and the power of people is more important than ever before.” Last week, we were lucky enough to have Ron Thurston, retailer and author, join our CEO and... Read More
16/10/2020 | by Proximity
“High-end department stores David Jones and Harrolds have both used new technology through a London-based company called Proximity Insight. It enables virtual styling sessions through video calls and a tool that allows staff to curate... Read More
14/10/2020 | by Proximity
Our CEO and Co-Founder Cathy McCabe was recently interviewed by Mark Ellwood from Business Insider, who asked about how clienteling works in regards to ecommerce. “It’s about making the customer feel special and that you’ve... Read More
12/10/2020 | by Proximity
‘Thank you’ has a power that can bind people together, strengthen relationships, improve mood, and increase the wellbeing of both the thanker and the thanked. In increasingly digitised retail environments, remembering to deliver a human... Read More
06/10/2020 | by Proximity
On the 10th September 2020, Proximity Insight facilitated a panel discussion on the Poq’s App Commerce festival line up. Cathy McCabe was joined by two other inspiring women in tech: Sojin Lee, Founder of TOSHI,... Read More
24/09/2020 | by Proximity
Casting my mind back to the early days of the pandemic, I believed lock-down would last a couple of weeks, a month at most, and that life would be completely back to normal by June.... Read More
14/09/2020 | by Chris Wood
A few weeks ago I commented on M&S gaining nearly 2m new online customers and increasing online sales by 39%. At the same time, they announced over 7,000 redundancies as in-store clothing and homeware sales... Read More
