18/09/2025 | by Lucy Lefroy
Originally published September 2025. Last updated August 2026. Retail has always been about relationships. The brands that consistently outperform their competitors aren’t simply selling products. They’re building long-term customer loyalty through personalised service, memorable experiences... Read More
24/06/2025 | by Lucy Lefroy
In today’s fast-paced retail landscape, Artificial Intelligence (AI) and Machine Learning (ML) are no longer futuristic concepts. As AI becomes more sophisticated, so does the question facing retailers: how do we harness its power without... Read More
09/01/2024 | by John Wright
In our latest video demo we take you on a tour of our commerce hub product detail page. Packed full of features designed to empower sales associates and delight customers, our commerce hub is configurable... Read More
07/12/2023 | by John Wright
Being able to reach out to customers in the channels they use daily is game-changing. WhatsApp, We Chat, MMS, SMS, messenger, email – no matter the channel, the Retail Super-App has you covered. By integrating... Read More
07/12/2023 | by John Wright
Introducing automated tasks into the day of a store associate will significantly save time and improve efficiencies. In our latest demo video, our solutions engineer John Wright introduces our innovative app feature of automation. This... Read More
27/11/2023 | by John Wright
Our latest video demo shows how sales associates use the Retail Super-App to help pick out the perfect gift for a ‘KNOWN CUSTOMER’. Using tools like purchase history, online history, recommendations and so much more,... Read More
15/08/2023 | by Lucy Lefroy
PRESS RELEASE as seen on PR Newswire London, August 15th 2023 The Anthony Nicholas Group (ANG), acclaimed for its high quality jewellery watches and diamonds and award-winning customer service, has chosen Proximity to deliver a... Read More
![Why is clienteling so important? [Free guide]](https://www.proximityinsight.com/wp-content/uploads/playbook-370x213.jpg)
20/07/2023 | by Proximity
For retailers looking for long-term success, clienteling is a non-negotiable. It leads to increased customer satisfaction, a stronger relationship with the brand, and drives sales & long-term customer loyalty through personalisation. The clienteling playbook includes... Read More
02/11/2022 | by Lucy Lefroy
“You don’t need the customer to walk in the door when you have such a personalised tool.” Jennifer Shields, Director of Retail, Lafayette 148 Our latest success story explores the challenges this iconic brand faced during... Read More
02/11/2022 | by Lucy Lefroy
Why Personalisation Will Be the Differentiator This Peak Season Peak trading will be hit hard this year. With ongoing industry disruption and predicted cuts to discretionary spending, the latest Metapack holiday trends report forecasts low sales over Black... Read More
26/05/2022 | by Proximity
Last December we launched our annual Christmas initiative “With Love, Proximity Insight” (WLPI) and this year we opted for a new approach to support the Proximity Insight community. 2020 was a year unlike any other... Read More
08/03/2022 | by Proximity
Celebrating Women in Tech at Proximity Insight This year’s International Women’s Day theme is #BreakTheBias — a powerful call to action for greater equality, especially in the tech industry. To mark the occasion, we spoke... Read More
30/11/2021 | by Proximity
Before the Covid outbreak in 2020, IRL events had always been a big part of retail. Going without has been a hot topic of conversation for many of us; as satisfaction and productivity of virtual... Read More
10/11/2021 | by Proximity
As personalisation has consistently been a key trend within the retail industry, customers are being offered a greater range of personalised services. This has meant the demand for a personalised experience has increased and customers... Read More
15/10/2021 | by Proximity
To create an omnichannel experience, it’s essential for retailers to join the dots between their physical and digital presence. Having multiple channels for users to engage with a business is now the norm. Take Instagram,... Read More
08/09/2021 | by Proximity
Artificial Intelligence (AI) is changing retail. There are many ways that AI has been used to help retailers sell more. However a more recent phenomenon is that of using AI-aided clienteling where the sales associates... Read More
