26/01/2026 | by Lucy Lefroy
As luxury retail looks ahead to 2026, growth is becoming harder to sustain through price increases alone. With customer expectations rising and competition for high-value clients intensifying, brands are being forced to rethink how they... Read More
18/09/2025 | by Lucy Lefroy
Retail is no longer about transactions, it’s about relationships. Today’s customers expect more than products; they want personalised experiences, tailored recommendations, and a sense of connection with the brands they love. That’s where clienteling apps... Read More
17/09/2025 | by Lucy Lefroy
Luxury Retail’s Next Chapter: Technology as a Growth Engine Luxury retailers are investing more in technology than ever before. According to a recent Bain & Company report, brands now spend on average 3% of revenue on... Read More
04/08/2025 | by Lucy Lefroy
Why Clienteling Is the Future of Luxury In an era where consumers expect more than just transactions, luxury retailers are rethinking how they connect with customers. Traditional CRM systems, while foundational, are no longer enough... Read More
25/07/2025 | by Lucy Lefroy
As brands navigate a rapidly shifting retail landscape, clienteling solutions for fashion and luxury retailers have become essential for delivering personalised service, building loyalty, and staying competitive in 2025 and beyond. The State of Fashion... Read More
27/05/2025 | by Chris Wood
In today’s hyper-competitive retail landscape, the pressure is on to deliver personalised, high-touch experiences that drive loyalty and long-term value. Many brands know that clienteling is the key to achieving this – but when it... Read More
13/11/2024 | by Lucy Lefroy
The luxury market is facing multiple challenges, with recent industry insights revealing factors beyond economic pressures contributing to a flat growth rate in 2024. In this article we explore the latest reports from Deutsche Bank,... Read More
24/09/2024 | by Lucy Lefroy
Rapid technological advances and changing consumer behaviour are reshaping the retail landscape. The demand for a seamless customer experience is paramount across all brand touchpoints, whether through a website, mobile app, or brick-and-mortar store. McKinsey... Read More
12/09/2024 | by Proximity
In today’s competitive market, a business’s success or failure often hinges on the quality of its retail experience. Recently, this has become more critical than ever with shifting customer expectations. This blog post aims to... Read More
14/08/2023 | by Joanne Ferguson
Ever wondered what sets extraordinary brands apart? It’s the art of clienteling – a strategic approach that transforms customer relationships into long-lasting connections. As brands race to deliver personalised experiences, clienteling emerges as a shining example.... Read More
29/06/2023 | by Lucy Lefroy
Apple has made a significant move to enhance the payment experience for its users by recently launching Tap to Pay in Australia. This expansion brings the convenience and security of contactless payments to millions of... Read More
31/01/2023 | by Lucy Lefroy
“Retailers are doing what it takes to win in this time of rapid change” – Ian Geddes, Managing Partner for Consumer and Retail, Deloitte Despite ongoing challenges still affecting day-to-day discretionary spending like the cost... Read More
10/11/2021 | by Proximity
As personalisation has consistently been a key trend within the retail industry, customers are being offered a greater range of personalised services. This has meant the demand for a personalised experience has increased and customers... Read More
02/09/2021 | by Proximity
Our clienteling platform has many beneficial features, one of which being Assisted Selling. According to Orquest, 88% of consumers say they are more likely to buy when they are assisted or receive recommendations from sales... Read More
17/08/2021 | by Proximity
As the cyber-security standards are getting increasingly strict, we asked Achraf Chairi, Technical Analyst at Proximity Insight, to share a deep dive on the progression of Multi-Factor Authentication (MFA) and the impact it has on... Read More
28/06/2021 | by Proximity
In May 2021, we held a Customer User Group regarding product priorities in order to collect valuable feedback which will influence our roadmap. This is always really important here at Proximity Insight as we want... Read More
