04/08/2025 | by Lucy Lefroy
Why Clienteling Is the Future of Luxury In an era where consumers expect more than just transactions, luxury retailers are rethinking how they connect with customers. Traditional CRM systems, while foundational, are no longer enough... Read More
25/07/2025 | by Proximity
As brands navigate a rapidly shifting retail landscape, clienteling solutions for fashion and luxury retailers have become essential for delivering personalised service, building loyalty, and staying competitive in 2025 and beyond. The State of Fashion... Read More
27/05/2025 | by Proximity
In today’s hyper-competitive retail landscape, the pressure is on to deliver personalised, high-touch experiences that drive loyalty and long-term value. Many brands know that clienteling is the key to achieving this – but when it... Read More
13/11/2024 | by Lucy Lefroy
The luxury market is facing multiple challenges, with recent industry insights revealing factors beyond economic pressures contributing to a flat growth rate in 2024. In this article we explore the latest reports from Deutsche Bank,... Read More
24/09/2024 | by Lucy Lefroy
Rapid technological advances and changing consumer behaviour are reshaping the retail landscape. The demand for a seamless customer experience is paramount across all brand touchpoints, whether through a website, mobile app, or brick-and-mortar store. McKinsey... Read More
12/09/2024 | by Proximity
In today’s competitive market, a business’s success or failure often hinges on the quality of its retail experience. Recently, this has become more critical than ever with shifting customer expectations. This blog post aims to... Read More
14/08/2023 | by Joanne Ferguson
Ever wondered what sets extraordinary brands apart? It’s the art of clienteling – a strategic approach that transforms customer relationships into long-lasting connections. As brands race to deliver personalised experiences, clienteling emerges as a shining example.... Read More
29/06/2023 | by Lucy Lefroy
Apple has made a significant move to enhance the payment experience for its users by recently launching Tap to Pay in Australia. This expansion brings the convenience and security of contactless payments to millions of... Read More
31/01/2023 | by Lucy Lefroy
“Retailers are doing what it takes to win in this time of rapid change” – Ian Geddes, Managing Partner for Consumer and Retail, Deloitte Despite ongoing challenges still affecting day-to-day discretionary spending like the cost... Read More
10/11/2021 | by Proximity
As personalisation has consistently been a key trend within the retail industry, customers are being offered a greater range of personalised services. This has meant the demand for a personalised experience has increased and customers... Read More
02/09/2021 | by Proximity
Our clienteling platform has many beneficial features, one of which being Assisted Selling. According to Orquest, 88% of consumers say they are more likely to buy when they are assisted or receive recommendations from sales... Read More
17/08/2021 | by Proximity
As the cyber-security standards are getting increasingly strict, we asked Achraf Chairi, Technical Analyst at Proximity Insight, to share a deep dive on the progression of Multi-Factor Authentication (MFA) and the impact it has on... Read More
28/06/2021 | by Proximity
In May 2021, we held a Customer User Group regarding product priorities in order to collect valuable feedback which will influence our roadmap. This is always really important here at Proximity Insight as we want... Read More
17/06/2021 | by Proximity
Last month, we held several virtual events with our retail network. During these sessions we took the opportunity to discuss the retail landscape with like minded retailers. We asked attendees to participate in a short... Read More
03/06/2021 | by Barry White
In the fourth of the series of technical leaning blog entries, our EMEA Technical Lead makes the next stop on our tour: how organised data at the start of a project is key to its... Read More
02/03/2021 | by Barry White
In the second of the series of technical leaning blog entries, our EMEA Technical Lead covers the benefits of white label apps and platforms such as our own. Barry refers to his personal experience and... Read More
