The Clienteling Benchmark Report

We analysed 12 months of anonymised data from leading jewellery, fashion, beauty and lifestyle brands using our clienteling software.

And the results are clear: clienteling drives measurable growth.

This report outlines some astounding results, including:

• 30–40% of total sales attributed to clienteling for some brands

• 281% YoY uplift worth $3.1M for one jewellery retailer

• 30x ROI in six months for a premium accessories brand

• 65% email open rates (vs. retail average ~20%)

• 80% WhatsApp response rates

• 88% appointment conversion rates, with spend up to 8x higher than average

• 95% opt-in rates for clienteling communications

If you’re interested in what a clienteling tool can do for your retail brand, download the report and explore the results that show personalised customer engagement is no longer optional, it’s essential.