Helzberg Case Study

Discover how leading US jeweller Helzberg Diamonds is transforming the in-store experience across its nationwide retail network with the help of Proximity’s all-in-one clienteling platform.

In this in-depth retail technology case study, you’ll gain exclusive insights into how Helzberg is using Proximity to deliver highly personalised, data-driven customer interactions that drive higher sales, increase customer lifetime value, and build lasting brand loyalty.

Hear directly from Helzberg team members, from store associates to senior leaders, about how they use Proximity every day to:

• Streamline clienteling processes

• Strengthen customer relationships

• Increase conversion rates and average transaction value

• Make smarter, faster decisions using real-time data and customer insights

Whether you’re a retail executive, a store operations leader, or a brand looking to modernise your customer engagement strategy, this case study offers valuable, real-world examples of how digital clienteling is reshaping the future of brick-and-mortar retail.

Ready to embrace the power of clienteling?
Explore how Helzberg Diamonds is leading the way in retail innovation, and learn actionable strategies you can apply in your own stores to deliver exceptional service, boost loyalty, and grow your business.

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