Knowledge, people and experiences – here’s a collection of our best bits.
24/06/2025 | by Lucy Lefroy
In today’s fast-paced retail landscape, Artificial Intelligence (AI) and Machine Learning (ML) are no longer futuristic concepts. As AI becomes more sophisticated, so does the question facing retailers: how do we harness its power without... Read More
11/12/2023 | by Proximity
Graff, the luxury jewellery brand globally recognised for exquisite craftsmanship and exceptional diamonds, has chosen Proximity as a technology partner to enhance their customer experience. Proximity’s all-in-one clienteling and experience app is designed to seamlessly... Read More
27/05/2025 | by Chris Wood
In today’s hyper-competitive retail landscape, the pressure is on to deliver personalised, high-touch experiences that drive loyalty and long-term value. Many brands know that clienteling is the key to achieving this – but when it... Read More
14/10/2025 | by Blair McVicar
Behind every great retail experience … is a story. A moment where a store associate made a connection that mattered. At Proximity, we see these moments every day. Here are five real-life examples of how... Read More
27/08/2025 | by Nicolette Dority
What is Clienteling? Clienteling is a relationship-driven approach to retail where store associates use customer data, preferences, and purchase history to provide personalised service. Instead of focusing on single transactions, clienteling builds long-term customer relationships.... Read More
14/07/2025 | by Blair McVicar
Last Tuesday, we hosted our annual Summer Store Tour, and it was a brilliant reminder of why we do what we do. From the beautiful interior of Farrow & Ball to the effortless elegance of... Read More
24/06/2025 | by Lucy Lefroy
In today’s fast-paced retail landscape, Artificial Intelligence (AI) and Machine Learning (ML) are no longer futuristic concepts. As AI becomes more sophisticated, so does the question facing retailers: how do we harness its power without... Read More
03/06/2025 | by Lucy Lefroy
In the June edition of Professional Jeweller, we had the opportunity to shine a light on a topic that’s transforming the jewellery retail landscape: clienteling. At Proximity, we believe that jewellery is personal. Buying a... Read More
15/05/2025 | by Chris Wood
Last summer, we welcomed a group of forward-thinking retailers for an exclusive day exploring how technology, store design, and customer experience come together to drive modern retail success. Our Proximity Summer Store Tour took guests... Read More
15/05/2025 | by Blair McVicar
On 15 January 2025, we were thrilled to welcome an incredible group of retail leaders and brand partners to our Customer Advisory Board event at the Salesforce Tower in New York City. Designed to celebrate... Read More
24/04/2025 | by Lucy Lefroy
This year’s Retail Technology Show marked a new chapter — not just for the event, but for the industry as a whole. Held for the first time at ExCeL London, the move from Olympia brought... Read More
18/09/2025 | by Lucy Lefroy
Retail is no longer about transactions, it’s about relationships. Today’s customers expect more than products; they want personalised experiences, tailored recommendations, and a sense of connection with the brands they love. That’s where clienteling apps... Read More
17/09/2025 | by Lucy Lefroy
Luxury Retail’s Next Chapter: Technology as a Growth Engine Luxury retailers are investing more in technology than ever before. According to a recent Bain & Company report, brands now spend on average 3% of revenue on... Read More
04/08/2025 | by Lucy Lefroy
Why Clienteling Is the Future of Luxury In an era where consumers expect more than just transactions, luxury retailers are rethinking how they connect with customers. Traditional CRM systems, while foundational, are no longer enough... Read More
25/07/2025 | by Lucy Lefroy
As brands navigate a rapidly shifting retail landscape, clienteling solutions for fashion and luxury retailers have become essential for delivering personalised service, building loyalty, and staying competitive in 2025 and beyond. The State of Fashion... Read More
24/09/2025 | by Proximity
We analysed 12 months of anonymised data from leading jewellery, fashion, beauty and lifestyle brands using our clienteling software. And the results are clear: clienteling drives measurable growth. This report outlines some astounding results, including:... Read More
![The Key to Unlocking Retail Growth [FREE WHITEPAPER]](https://www.proximityinsight.com/wp-content/uploads/White-paper-image-590x339.png)
26/03/2025 | by Proximity
Martin Newman, known as The Consumer Champion, is a leading expert in customer experience and consumer-centric business. With over 40 years in retail, he’s worked with brands like Burberry and Harrods, authored best-selling books, and... Read More
30/09/2025 | by Proximity
Transforming Clienteling at Paul Smith Paul Smith has always been celebrated for its creativity and signature personal touch, but behind the scenes, its clienteling approach was weighed down by manual processes and limited visibility. That... Read More
24/02/2025 | by Proximity
Discover how Helzberg Diamonds Is Revolutionising In-Store Customer Experience with Proximity’s Retail Super-App Discover how leading US jeweller Helzberg Diamonds is transforming the in-store experience across its nationwide retail network with the help of Proximity’s... Read More
06/12/2022 | by Proximity
How Lafayette 148 Drove $4M in Attributed Sales with Proximity Luxury womenswear brand Lafayette 148 New York is known for its refined style, modern design, and deep commitment to its customer. But in today’s highly... Read More
06/12/2022 | by Proximity
How Rodd & Gunn Took Personalisation to a New Level with Proximity Luxury menswear brand Rodd & Gunn has long been known for its commitment to quality, timeless design, and exceptional customer service. But in... Read More
