Device Support Policy | Proximity

This document contains details of which operating system (OS) and device types are currently supported, as well as any information about devices that will soon be out of Support (if available).

To allow for innovation and in order to keep customer data safe and secure, Proximity Insight reviews and updates its Device Support Policy every six months in February and September, however, it may change more frequently and without notice due to changes with device manufacturing or OS policy.

What happens if a device is out of support?

If a device or operating system is not listed on the Supported list, this does not necessarily mean that the device will not work with the PI Clienteling app and the user may continue using that particular device.

However, no fixes will be released in the event that:

  • There is any degradation of functionality for the PI Clienteling app
  • The app stops running on that particular device or operating system
  • That any device specific defects are identified

Proximity Insight will also not routinely test new releases on unsupported devices or devices that are going out of support within the next 6 months.

To ensure that the device is safe and secure, we recommend only running the PI Clienteling app on devices with the latest operating system installed.

Supported Devices



iPhone SE (2nd generation)
iPhone XR
iPhone 7 and above
iPhone 6s – Will no longer be supported from August 2022


iPad 5th generation and above
iPad Mini 4 and above



Devices less than three years old


Devices less than three years old

Supported Operating Systems

iOS 14 and above
Android 10 and above