A marketing and communications specialist who has been working with global brands for over 14 years, Lucy is passionate about strategy, storytelling, and creative campaigns that provoke conversation and connection. Previous clients include Kimberly-Clark, LV=, P&O Ferries, Disney, TUI, Kuoni.
18/09/2025 | by Lucy Lefroy
Retail is no longer about transactions, it’s about relationships. Today’s customers expect more than products; they want personalised experiences, tailored recommendations, and a sense of connection with the brands they love. That’s where clienteling apps... Read More
17/09/2025 | by Lucy Lefroy
Luxury Retail’s Next Chapter: Technology as a Growth Engine Luxury retailers are investing more in technology than ever before. According to a recent Bain & Company report, brands now spend on average 3% of revenue on... Read More
04/08/2025 | by Lucy Lefroy
Why Clienteling Is the Future of Luxury In an era where consumers expect more than just transactions, luxury retailers are rethinking how they connect with customers. Traditional CRM systems, while foundational, are no longer enough... Read More
25/07/2025 | by Lucy Lefroy
As brands navigate a rapidly shifting retail landscape, clienteling solutions for fashion and luxury retailers have become essential for delivering personalised service, building loyalty, and staying competitive in 2025 and beyond. The State of Fashion... Read More
24/06/2025 | by Lucy Lefroy
In today’s fast-paced retail landscape, Artificial Intelligence (AI) and Machine Learning (ML) are no longer futuristic concepts. As AI becomes more sophisticated, so does the question facing retailers: how do we harness its power without... Read More
03/06/2025 | by Lucy Lefroy
In the June edition of Professional Jeweller, we had the opportunity to shine a light on a topic that’s transforming the jewellery retail landscape: clienteling. At Proximity, we believe that jewellery is personal. Buying a... Read More
24/04/2025 | by Lucy Lefroy
This year’s Retail Technology Show marked a new chapter — not just for the event, but for the industry as a whole. Held for the first time at ExCeL London, the move from Olympia brought... Read More
21/01/2025 | by Lucy Lefroy
Last week, Proximity took centre stage at the Vendors In Partnership (VIP) Awards in New York, proudly winning the highly coveted Best Kept Secret award. This recognition showcases the transformative impact of Proximity’s Retail Super-App... Read More
13/11/2024 | by Lucy Lefroy
The luxury market is facing multiple challenges, with recent industry insights revealing factors beyond economic pressures contributing to a flat growth rate in 2024. In this article we explore the latest reports from Deutsche Bank,... Read More
24/09/2024 | by Lucy Lefroy
Rapid technological advances and changing consumer behaviour are reshaping the retail landscape. The demand for a seamless customer experience is paramount across all brand touchpoints, whether through a website, mobile app, or brick-and-mortar store. McKinsey... Read More
17/07/2024 | by Lucy Lefroy
Last week, we embarked on an exciting journey through some of London’s most innovative retail spaces, witnessing the incredible impact of our Retail Super-App in action. The day was filled with insights, inspiration, and a... Read More
20/06/2024 | by Lucy Lefroy
In a remarkable recognition of our commitment to excellence, innovation, and customer satisfaction, we have been honoured with two prestigious awards: the Customer Experience Innovation of the Year at the Retail Systems Gala Awards and... Read More
02/05/2024 | by Lucy Lefroy
The Retail Technology Show 2024 in London proved to be a nexus of innovation, bringing together industry leaders, visionaries, and cutting-edge technologies to shape the future of retail. Amidst the bustling atmosphere, one particular highlight... Read More
25/03/2024 | by Lucy Lefroy
In an era where personalisation reigns supreme, understanding and leveraging customer data is key to building lasting relationships and fostering loyalty. At the Retail Technology Show, London Olympia on 24th April, this sentiment will take... Read More
12/03/2024 | by Lucy Lefroy
Rodd & Gunn, the ready-to-wear premium men’s brand from New Zealand has expanded their use of Proximity’s Retail Super-App into 41 new stores across Australia, New Zealand, Singapore, Canada, and the US expansion will launch... Read More
16/01/2024 | by Lucy Lefroy
Last week marked another milestone for Proximity as we clinched the Best Retail Insights award at the VIP Awards North America. This prestigious honour comes hot on the heels of our win at the VIP... Read More
