Device Support Policy | Proximity

This document contains details of which operating system (OS) and device types are currently supported, as well as any information about devices that will soon be out of Support (if available).

To allow for innovation and in order to keep customer data safe and secure, Proximity Insight reviews and updates its Device Support Policy every six months in February and September, however, it may change more frequently and without notice due to changes with device manufacturing or OS policy.

Supported Devices

iOS

  • Mobile

    • iPhone SE 2nd generation and above

      iPhone XR and above

  • Tablets

    • iPad 7th generation and above

    • iPad Air 3rd generation and above

    • iPad Mini 5th generation and above

    • iPad Pro 11-inch 1st generation and above

    • iPad Pro 12.9-inch 3rd generation and above

    • iPad Pro 13-inch

Android

  • Mobile

    • Devices less than three years old

  • Tablets

    • Devices less than three years old

Desktop and Laptop Browser

  • Google Chrome

  • Apple Safari

Make sure that your browsers are up to date. Other browsers or older versions of supported browsers aren’t guaranteed to support all features.

We recommend that you use the Proximity App on mobile devices.

Supported Operating Systems

  • iOS 18 and above

  • Android 13 – 15

What happens if a device is out of support?

If a device or operating system is not listed on the Supported list, this does not necessarily mean that the device will not work with the PI Clienteling app and the user may continue using that particular device.

However, no fixes will be released in the event that:

  • There is any degradation of functionality for the PI Clienteling app

  • The app stops running on that particular device or operating system

  • That any device specific defects are identified

Proximity Insight will also not routinely test new releases on unsupported devices or devices that are going out of support within the next 6 months.

To ensure that the device is safe and secure, we recommend only running the PI Clienteling app on devices with the latest operating system installed.

This policy was most recently updated on 7 Oct 2025