The Retail Super-App

for clienteling & beyond

What is the Retail Super-App?

Connect
Personalise your customers experience across all channels through social messaging, virtual consultations and personalised microsites.
Inspire
Allow customer facing teams to become omnichannel champions by equipping them with digital tools to connect and sell to customers in new ways, in-person and virtually.
Transact
Increase engagement, services and selling capabilities across all of your channels including store, online, mobile, social media and direct to consumer.

Connected Retail Solutions

Blur the lines between Physical and Virtual retail. Empower your customer facing teams and boost their digital capability enabling them to get closer to your customers wherever they are.

Clienteling
x
Clienteling
Where it all began, our best in class clienteling solution combines customer and product data to create a unified view across all channels amplifying and measuring relevant and meaningful personal outreach.
Appointments
x
Appointments
Customers can now easily book in-store and virtual appointments with your associates. Serve customers safely in a private setting whilst giving your associates the time to prepare and personalise the experience for the customer.
Tasks
x
Tasks
We have an automated task management feature, and by using a set of rules and triggers, tasks are created for team members to personally reach out to their customers - whether it be to follow up with the customer after their first visit to the store or post-purchase, through to wishing them a happy birthday.
Payments
x
Payments
Complete omnichannel customer journeys in a seamless, contactless way. Offer the ability for associates to build baskets for customers and take payment remotely, or pass the basket over to allow the customer to check-out securely on their own devices.
Personalised
Microsites
x
Personalised
Microsites
A tool that lets retail associates create and share curated and personalised collections with their customers. These collections are hosted on their own live domain and can be updated by the associate in real time creating irresistible ‘buy now’ moments.
Assisted Selling
x
Assisted Selling
Our Assisted Selling capability empowers your customer facing teams by giving them access to product information, ensuring that they are better educated than the customer and giving them the means to showcase product options, extras, accessories and complimentary lines to create upsell opportunities with ease.
Social Messaging
x
Social Messaging
Your website is the door to your store so make it easy for your customers to connect directly with your in-store associates. Chat live, share product recommendations and help them to build a basket. Let your teams inspire your customers with their knowledge, passion and expertise.
Performance
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Performance
There’s nothing like a bit of healthy competition to encourage teams to perform at their best, and with our performance feature employees can measure how they are performing and how this compares to their colleagues via user-friendly graphs and leaderboards.

Proximity Insight +

Built natively on the Salesforce Platform. We leverage the world’s leading CRM platform to deliver a 360° view of your customers to your retail teams. Trusted. Secure. Compliant. Extend the value of your Salesforce investment with our Connected Retail Solutions.

Salesforce ISV Partner

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David Jones Story

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How it works?

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#1 Clienteling
Solution on Salesforce

Solutions for your category

Our connected retail solutions help you to connect, inspire and nurture your customers.

Our solutions are deployed in pureplay brands, boutiques and department stores creating memorable customer experiences for fashion, beauty, jewellery, homeware and electronics retailers.

Fashion
Beauty
Jewellery
Electronics
Homeware

We deploy within weeks and have global presence in 20+ countries

Our solution is easy to use, quick to implement and you don’t have to invest in expensive, complex infrastructure. Our customer success team supports you every step of the way to ensure that you achieve ROI within 3-6 months.
Revenue Calculator

50-70%
email open rates

20%
ROI per customer

35%
Increase in lifetime value

20-24%
increase in repeat purchase

10-15%
increase in conversion

50-70%
email open rates

20%
ROI per customer

35%
Increase in lifetime value

20-24%
increase in repeat purchase

10-15%
increase in conversion

Who is Proximity Insight?

The #1 clienteling
solution on salesforce

Certified Salesforce AppExchange Partner with a 5* rating from our customers.

We’re a
Global Team

Headquartered in London with offices in New York and Sydney, and our platform is live in 20+ countries.

A Team of Tech
and Retail Experts

Over 80% of the team has experience in retail.

Together let’s make every customer count.

Schedule a personalised demo with an expert