Connect

every customer everywhere.

Our real-time clienteling platform helps Brands to get closer to their customers by connecting digital and physical customer experiences.

Learn More About Clienteling

The Essential

Brand Toolkit

We have introduced four new features to our clienteling solution each designed to help brands to deliver truly personalised experiences and reach customers whether they are online or in-store.

All of these features are built upon our 360 degree view of the customer, so no matter which channel you connect with your customer on, every interaction can be measured and tracked against their profile. Listen, engage, respond and never miss an insight with The Essential Brand Toolkit.

The Essential

Appointment Booker

Customers can now easily book in-store and virtual appointments with your associates. Serve customers safely in a private setting whilst giving your associates the time to prepare and personalise the experience for the customer.

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The Essential

Video Chat Feature

Customers can chat in real time with an associate in the most convenient, safe and personal way possible. Our two way video chat allows associates to browse product in real time, answer product questions, offer styling advice, and complete the sale achieving conversion rates of over 70%.

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The Essential

Collection Builder

A tool that lets retail associates curate and share personalised collections with their customers. These looks are hosted on their own live domain and can be updated by the associate in real time creating irresistible ‘buy now’ moments.

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The Essential

Virtual Payments

Complete omnichannel customer journeys in a seamless, contactless way. Offer the ability for associates to build baskets for customers and take payment remotely, or pass the basket over to the customer allowing them to check-out securely on their own devices

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Connect

Connect with every customer wherever they happen to be.

The need for human connection has never been more important. Allow your customer facing teams to capture customer data quickly, accurately and compliantly so that they can build long term relationships with your customers. Enable personalised outreach using text, chat, video and social platforms, allowing your associates to connect your customers at any time no matter where they are.

+150% increase in data capture

50-70% open rate

Inspire

Inspire associates to inspire customers

Our features are designed to unleash the creative potential of the people at the heart of your brand. Associates are able to inspire their customers by sharing personalised edits, collections and recommendations. They can offer elevated services such as private appointments, one-on-one styling and video consultations. This creates an emotional bond with your customers and builds a deeper, lasting relationship.

Nurture

Nurture, retain and grow your customer communities

With our digital ‘little black book’ at their fingertips, taking care of customers is effortless for brand associates. Customers feel valued and special, engage more, visit your brand more often and ultimately spend more. Associates are able to effectively manage all their interactions with their customers in a single app ensuring 'clienteling' becomes an integral part of their daily lives.

+30% ATV increase

repeat purchase within 7-15 days

proximity

Take your brand to your customers

There are no limits to the extraordinary experiences you can give your customers. Offer customers new and personalised ways to get to know your brand so that it is proximate to them.

20-30%

increase in repeat purchase

insight

Effective clienteling underpins brand loyalty ​

Built on data and the ability to track, measure and analyse customer behaviours, interactions and purchases we help you to get closer to your customer.

10-15%

conversion uplift

Together let’s make every customer count.

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