COVID-19 IS FORCING CHANGE

Retail has been changing for many years. Connecting with customers quickly, efficiently and more personally is essential to doing business in the modern world and events like COVID-19 simply accelerate the need for change. A key element of this change is understanding how you can maintain human connections and emotion, that is at the heart of retail, across all of your digital channels. Proximity Insight has been a leader in helping brands connect and nurture relationships with their customers in person and virtually for over five years.

LEARN MORE ABOUT CLIENTELING

GET CLOSER TO YOUR CUSTOMER

Unify bricks-and-mortar and online retail touchpoints to create a holistic, 360-degree customer view. Only once you truly know your customer you can provide them with the best possible experience. Let us help you to unify your retail experience.

Clienteling platform for customer experience at David Jones

TURN INSIGHT INTO OUTREACH

Our clienteling platform delivers real-time customer data and behavioural insights to retail teams digitally in store, head office, on the run or at home. These insights are used to connect with and inspire customers. Also, importantly the staff member is accredited to the purchase whether the transaction takes place online or in-store.

EMPOWER YOUR CUSTOMER RELATIONSHIPS

Our Retail App delivers real-time customer data to retail teams where ever they are. Gain actionable insights into customers’ buying habits and shopping preferences, creating a stronger selling relationship than ever before

THE POWER OF HUMAN CONNECTION

We believe in the power of human connection to nurture relationships. By automating task reminders whilst still ensuring the engagement is carried out by retail teams we facilitate truly personal engagement. This is why, when retailers use our clienteling platform they see an increase in customer engagement of up to 250%.

proximity insight human connection personalisation

SUPPORT YOUR INTERNAL BRAND INFLUENCERS

As trusted advisors; store associates, digital shoppers and customer care shape and influence purchase making decisions. Support your internal brand influencers by giving them a tool to make their day as valuable as possible.

SUPPORT YOUR IN-STORE INFLUENCERS

As trusted advisors; store associates, digital shoppers and customer care shape and influence purchase making decisions. Support your internal brand influencers by giving them a tool to make their day as valuable as possible.

INSPIRE LOYALTY

Service and experience inspire loyalty. Make it easy for customers to be loyal by focusing on the relationship rather than the sale. Ensure you provide the same level of experience at each and every touchpoint.

LONDON

35 Kingsland Rd, London E2 8AA

MELBOURNE

172 Wellington St, Collingwood 3066, Australia

NEW YORK

817 Broadway, NY, 10003, New York