The Retail Super-App

for clienteling & beyond

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What is the retail super-app?

Connect

Personalise your customers experience across all channels through live chat, video chat, virtual consultations and personalised microsites.

Inspire

Allow customer facing teams to become omnichannel champions by equipping them with digital tools to connect and sell to customers in new ways, in-person and virtually.

Transact

Increase engagement, services and selling capabilities across all of your channels including store, online, mobile, social media and direct to consumer.

Connected Retail Solutions

Blur the lines between Physical and Virtual retail. Empower your customer facing teams and boost their digital capability enabling them to get closer to your customers wherever they are.

Clienteling

Where it all began, our best in class clienteling solution combines customer and product data to create a unified view across all channels amplifying and measuring relevant and meaningful personal outreach.

Appointments

Customers can now easily book in-store and virtual appointments with your associates. Serve customers safely in a private setting whilst giving your associates the time to prepare and personalise the experience for the customer.

Queue
Management

Reassure your customers that they can visit your store without having to wait in line. Avoid long queues by pre-booking an entry time or offer the ability to join a virtual queue. Chat with your customer whilst they are in the queue, manage store capacity and provide a contactless, speedy, safe experience to pick up online orders from your store.

Live Chat

Your website is the door to your store so make it easy for your customers to connect directly with your in-store associates. Chat live, share product recommendations and help them to build a basket. Let your teams inspire your customers with their knowledge, passion and expertise.

Video Chat

Customers can chat in real time with an associate in the most convenient, safe and personal way possible. Our two way video chat allows associates to browse product in real time, answer product questions, offer styling advice, and complete the sale achieving conversion rates of over 70%.

Assisted Selling

With Assisted Selling, your customer can be served with ease on the shopfloor and might see something they didn't even know they wanted! Our Assisted Selling capability empowers your customer facing teams by giving them access to product information, ensuring that they are better educated than the customer and giving them the means to showcase product options, extras, accessories and complimentary lines to create upsell opportunities with ease.

Personalised
Microsites

A tool that lets retail associates create and share curated and personalised collections with their customers. These collections are hosted on their own live domain and can be updated by the associate in real time creating irresistible ‘buy now’ moments.

MPOS

Complete the customer experience with MPOS - giving the customer a slick, personalised shopping experience and then introducing friction by having to move them to a fixed POS can disappoint customers! With MPOS you can transact from anywhere in the store and even serving customers when they are not present using our PaybyLink capability - a great way to help the customer to pay when conversing using Live Chat, Video Chat, WhatsApp or SMS.

Payments

Complete omnichannel customer journeys in a seamless, contactless way. Offer the ability for associates to build baskets for customers and take payment remotely, or pass the basket over to allow the customer to check-out securely on their own devices.

Tasks

As well as enabling employees to create and manage their own 'to-do' list, take the guesswork out of giving your customers a great experience by using our automated task management feature. Using a set of rules and triggers, tasks are created for team members to personally reach out to their customers - whether it be to follow up with the customer after their first visit to the store or post-purchase, through to wishing them a happy birthday.

Performance

There’s nothing like a bit of healthy competition to encourage teams to perform at their best, and with our performance feature employees can measure how they are performing and how this compares to their colleagues via user-friendly graphs and leaderboards.

Recycle & Repair

Supporting customers and brands to recycle, repair and resell essential pillars for the circular economy

Coming soon...

Proximity Insight +

Built natively on the Salesforce Platform. We leverage the world’s leading CRM platform to deliver a 360° view of your customers to your retail teams. Trusted. Secure. Compliant. Extend the value of your Salesforce investment with our Connected Retail Solutions.

Salesforce ISV Partner

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David Jones Story

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How it works?

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#1 Clienteling
Solution on Salesforce

Solutions for your category

Our connected retail solutions help you to connect, inspire and nurture your customers.

Our solutions are deployed in pureplay brands, boutiques and department stores creating memorable customer experiences for fashion, beauty, jewellery, homeware and electronics retailers.

Fashion

Beauty

Jewellery

Electronics

Homeware

We deploy within weeks and have global presence in 20+ countries

Our solution is easy to use, quick to implement and you don’t have to invest in expensive, complex infrastructure. Our customer success team supports you every step of the way to ensure that you achieve ROI within 3-6 months.

Revenue Calculator

50-70%
email open rates

20%
ROI per customer

35%
Increase in lifetime value

20-24%
increase in repeat purchase

10-15%
increase in conversion

50-70%
email open rates

20%
ROI per customer

35%
Increase in lifetime value

20-24%
increase in repeat purchase

10-15%
increase in conversion