Proximity Insight’s ‘real time’ clienteling and commerce application suite allows your associates to provide exceptional service physically, digitally and virtually during extraordinary times.
COVID-19 is forcing change
Connecting with customers quickly, efficiently and personally is the expected 'norm' in today's digital world and events like COVID-19 have simply accelerated an existing need for change.
You must strive to provide the same level of service, personalised interaction and inspiration whether the customer is in-store, or online or at home. Social distancing, queue management, flexible fulfilment and contactless services are the new norms and virtual commerce is the new storefront.
Virtual commerce has the potential to influence how consumers connect, choose and purchase products forever and being able to connect 'in the moment' with customers is a key pillar of successful virtual commerce.
Proximity Insight is a global leader in helping brands to get closer to their customers, both in person and virtually. We call this capability ‘real time clienteling’ and it is the conduit that brings customer and commerce together.
Connect
Connect with every customer wherever they happen to be.
The need for human connection has never been more important. Allow your customer facing teams to capture customer data quickly, accurately and compliantly so that they can build long term relationships with your customers.
Enable personalised outreach using text, chat, video and social platforms, allowing your associates to connect your customers at any time no matter where they are.
+150% increase in data capture
50-70% open rate
Inspire
Inspire associates to inspire customers
Our features are designed to unleash the creative potential of the people at the heart of your brand.
Associates are able to inspire their customers by sharing personalised edits, collections and recommendations.
They can offer elevated services such as private appointments, one-on-one styling and video consultations. This creates an emotional bond with your customers and builds a deeper, lasting relationship.
Nurture
Nurture, retain and grow your customer communities
With our digital ‘little black book’ at their fingertips, taking care of customers is effortless for brand associates. Customers feel valued and special, engage more, visit your brand more often and ultimately spend more.
Associates are able to effectively manage all their interactions with their customers in a single app ensuring 'clienteling' becomes an integral part of their daily lives.
+30% ATV increase
repeat purchase within 7-15 days
proximity
Take your brand to your customers
There are no limits to the extraordinary experiences you can give your customers. Offer customers new and personalised ways to get to know your brand so that it is proximate to them.
20-30%
increase in repeat purchase
insight
Effective clienteling underpins brand loyalty
Built on data and the ability to track, measure and analyse customer behaviours, interactions and purchases we help you to get closer to your customer.
10-15%
conversion uplift
Together let’s make every customer count.
Schedule your personalised demo