The Changing Role of Customer Facing Teams

27/10/2020 |

by Mel Jensen

Deeply understanding our customers needs is one of our core guiding principles here at Proximity Insight, which is why we started running regular customer forums - to share our market…
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Cathy McCabe in Total Retail: Steps to Position Your Retail Brand for Holiday Success

22/10/2020 |

by Lucy Heard

Our CEO and Co-founder Cathy McCabe recently wrote a thought provoking article for Total Retail on how brands can have a successful peak, despite the unprecedented circumstances we find ourselves…
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The Power of Thank You Webinar Review

21/10/2020 |

by Lucy Heard

“Retail is changing from transactional to personal, and the power of people is more important than ever before.” Last week, we were lucky enough to have Ron Thurston, retailer and…
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The Virtual Wardrobe

16/10/2020 |

by Lucy Heard

“High-end department stores David Jones and Harrolds have both used new technology through a London-based company called Proximity Insight. It enables virtual styling sessions through video calls and a tool…
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Welcome to the world of Clienteling

14/10/2020 |

by Lucy Heard

Our CEO and Co-Founder Cathy McCabe was recently interviewed by Mark Ellwood from Business Insider, who asked about how clienteling works in regards to ecommerce. “It’s about making the customer…
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The Power of Thank You

12/10/2020 |

by Lucy Heard

'Thank you' has a power that can bind people together, strengthen relationships, improve mood, and increase the wellbeing of both the thanker and the thanked. In increasingly digitised retail environments,…
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Poq App Commerce – How to connect to customers this peak retail season

06/10/2020 |

by Lucy Heard

On the 10th September 2020, Proximity Insight facilitated a panel discussion on the Poq’s App Commerce festival line up. Cathy McCabe was joined by two other inspiring women in tech:…
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Essential ToolKit For The New Normal

24/09/2020 |

by Mel Jensen

Casting my mind back to the early days of the pandemic, I believed lock-down would last a couple of weeks, a month at most, and that life would be completely…
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Unleashing your Customer Keepers

14/09/2020 |

by Chris Wood

A few weeks ago I commented on M&S gaining nearly 2m new online customers and increasing online sales by 39%. At the same time, they announced over 7,000 redundancies as…
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Taking Care of Retail: A Reflection

26/08/2020 |

by Cathy McCabe

During April we published our “Taking Care of Retail” Report as we recognised a genuine need to support brands and share best practices from our customers on how to survive…
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