9 Retail Trends, Tactics & Innovations For Success: A Review

11/01/2021 |

by Lucy Heard

‘2020’s uptick in e-commerce (global e-tail sales have roughly stabilized at 7% higher than a year ago) will put the art of e-persuasion at a serious premium, raising the stock…
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Women in Tech

15/12/2020 |

by Lucy Heard

Lucy Heard, Marketing Assistant Proximity Insight is a pretty great place to work. Not only do we have a fantastic product, but we have a brilliant team spread across the…
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How can Clienteling help brands connect with customers?

26/11/2020 |

by Lucy Heard

What does clienteling mean? As explained by one of our clients, David Jones, clienteling is the art of connecting store associates with customer data to provide customers with a highly…
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Beauty Industry Clienteling Insight From an Expert

17/11/2020 |

by Fran Mayller

I would like to introduce myself: my name is Fran, I am a Customer Success Manager at Proximity Insight which means I work closely with brands to ensure they have…
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Getting the most from your Appointment Booking facility

12/11/2020 |

by Mel Jensen

Appointment booking capabilities have had their place in retail since retail first began. However, triggered by the pandemic, consumer demand for both digital and in-store appointments has surged in recent…
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Customer Experience leaders perform better during a recession

06/11/2020 |

by Mel Jensen

The Covid-19 pandemic has already caused a great deal of heartbreak to so many: the loss of loved ones, less contact with family and friends, business’ struggling to survive, loss…
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HOW TO REACH CUSTOMERS WHILE STORES ARE CLOSED

05/11/2020 |

by Amelia Curwen

WHAT ARE THE LATEST NATIONAL RESTRICTIONS ON THE RETAIL INDUSTRY?  On Saturday 31 October, Boris Johnson announced that England will enter a second national lockdown set to last for four-weeks…
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Online Associate Is the Retail Job of the Future

29/10/2020 |

by Lucy Heard

"The pandemic has created fertile ground for a new wave of relationship-building, according to Cathy McCabe, CEO of Proximity Insight, a London-based competitor to Salesfloor. The crisis has made people…
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The Changing Role of Customer Facing Teams

27/10/2020 |

by Mel Jensen

Deeply understanding our customers needs is one of our core guiding principles here at Proximity Insight, which is why we started running regular customer forums - to share our market…
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Cathy McCabe in Total Retail: Steps to Position Your Retail Brand for Holiday Success

22/10/2020 |

by Lucy Heard

Our CEO and Co-founder Cathy McCabe recently wrote a thought provoking article for Total Retail on how brands can have a successful peak, despite the unprecedented circumstances we find ourselves…
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