How can Clienteling can help brands connect with customers?

26/11/2020 |

by Lucy Heard

What does clienteling mean? As explained by one of our clients, David Jones, clienteling is the art of connecting store associates with customer data to provide customers with a highly…
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Beauty Industry Clienteling Insight From an Expert

17/11/2020 |

by Fran Mayller

I would like to introduce myself: my name is Fran, I am a Customer Success Manager at Proximity Insight which means I work closely with brands to ensure they have…
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Getting the most from your Appointment Booking facility

12/11/2020 |

by Mel Jensen

Appointment booking capabilities have had their place in retail since retail first began. However, triggered by the pandemic, consumer demand for both digital and in-store appointments has surged in recent…
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Customer Experience leaders perform better during a recession

06/11/2020 |

by Mel Jensen

The Covid-19 pandemic has already caused a great deal of heartbreak to so many: the loss of loved ones, less contact with family and friends, business’ struggling to survive, loss…
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HOW TO REACH CUSTOMERS WHILE STORES ARE CLOSED

05/11/2020 |

by Amelia Curwen

WHAT ARE THE LATEST NATIONAL RESTRICTIONS ON THE RETAIL INDUSTRY?  On Saturday 31 October, Boris Johnson announced that England will enter a second national lockdown set to last for four-weeks…
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Online Associate Is the Retail Job of the Future

29/10/2020 |

by Lucy Heard

"The pandemic has created fertile ground for a new wave of relationship-building, according to Cathy McCabe, CEO of Proximity Insight, a London-based competitor to Salesfloor. The crisis has made people…
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The Changing Role of Customer Facing Teams

27/10/2020 |

by Mel Jensen

Deeply understanding our customers needs is one of our core guiding principles here at Proximity Insight, which is why we started running regular customer forums - to share our market…
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Cathy McCabe in Total Retail: Steps to Position Your Retail Brand for Holiday Success

22/10/2020 |

by Lucy Heard

Our CEO and Co-founder Cathy McCabe recently wrote a thought provoking article for Total Retail on how brands can have a successful peak, despite the unprecedented circumstances we find ourselves…
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The Power of Thank You Webinar Review

21/10/2020 |

by Lucy Heard

“Retail is changing from transactional to personal, and the power of people is more important than ever before.” Last week, we were lucky enough to have Ron Thurston, retailer and…
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The Virtual Wardrobe

16/10/2020 |

by Lucy Heard

“High-end department stores David Jones and Harrolds have both used new technology through a London-based company called Proximity Insight. It enables virtual styling sessions through video calls and a tool…
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