Essential ToolKit For The New Normal

24/09/2020 |

by Mel Jensen

Casting my mind back to the early days of the pandemic, I believed lock-down would last a couple of weeks, a month at most, and that life would be completely…
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Unleashing your Customer Keepers

14/09/2020 |

by Chris Wood

A few weeks ago I commented on M&S gaining nearly 2m new online customers and increasing online sales by 39%. At the same time, they announced over 7,000 redundancies as…
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Taking Care of Retail: A Reflection

26/08/2020 |

by Cathy McCabe

During April we published our “Taking Care of Retail” Report as we recognised a genuine need to support brands and share best practices from our customers on how to survive…
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A Great Day for Clienteling at Salesforce Live for Retail and Consumer Goods

13/08/2020 |

by Amelia Curwen

On July 15th 2020, Salesforce hosted Salesforce Live for Retail & Consumer Goods. This virtual event was an opportunity for Salesforce, vendors and customers to share problems and solutions and…
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The Store Chronicles: Stores in Transition

30/07/2020 |

by Gerald Maidment

The first entry in our new series, The Store Chronicles, is written by Gerald Maidment, Senior Strategic Advisor and Head of EMEA Sales at Proximity Insight. He has shared his…
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The Future of Retail Is Human

23/07/2020 |

by Lucy Heard

“Retailers have got to recognise that they are not running stores anymore. They are running customers over a lifetime.”  This is just one of the many thought provoking statements made…
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Customer User Group: Personal Outreach Proved More Successful Than Marketing During The Covid-19 Outbreak And Store Closures

07/07/2020 |

by Mel Jensen

When we originally started planning for our second clienteling customer group event we could never have anticipated that the world would be turned upside down by the then new and…
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Rob Niedzwiecki view on the future of retail: Why brand values are more important than ever

03/07/2020 |

by Rob Niedzwiecki

Retail is evolving, and a new generation of consumers is emerging.  A brand can no longer rely on its name alone. People want to know what a brand stands for,…
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Reinvent Your Stores With Proximity Insight

22/06/2020 |

by Lucy Heard

Last week, doors re-opened on the UK high-street. As you are all aware, this was a pivotal moment in the retail industry. Despite this being a step forward, it presented…
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Welcome Back Stores: 5 Tactics to Enhance Customer Experience Under New Measures

15/06/2020 |

by Amelia Curwen

Today is an exciting day for UK retail. Non-essential stores are reopening today. Queues of shoppers line the streets at a social distance of 2 meters, with customers and staff…
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