• Enabling your users to securely access the clienteling app on devices outside of stores (either on store devices or personal devices)
  • Assistance with re-purposing teams, setting up new users and remote training
  • Help to build specific 1-1 messaging templates and outreach initiatives
  • Sharing best practices on messaging (positive reinforcement – “support”, “here to help”, “we hope you are OK”, “we’re available” etc)
  • A regular check-in call to review the current status, progress with any initiatives set up and sharing of any best practices
  • Setting up a weekly forum for our customers to come together and share how they are responding to the situation, what’s helping, how consumers are responding, and providing a channel where store associates and managers can connect and provide moral support to one another